Returns & Exchanges


Our returns and exchange policy lasts 30 days



Refunds
If you wish to return your product you will be responsible for paying for your own shipping costs for returning your item.

Once your return is received, we will send you an email to notify you that we have received your returned item and about the approval or rejection of your refund.

In any case, please contact us at contact@urbanepoque.store


Sale items 
Only regular priced items may be refunded, unfortunately sale items can not be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@urbanepoque.store.


Shipping
To return your product, you should ship your product to the address of the sender of the item.